Delivery / Returns Policy

Delivery

Order by 3pm and get your items within 2-3 working days
(Northern Ireland, Highlands and Islands may take a little longer.)

Free delivery for orders over £60 including VAT, UK mainland only. (NOT including hampers)
UK delivery by Royal Mail, from £3.40

Returns
If you are not happy with your order, we give a full money back, no quibble, guarantee on all our products.

In the case of antler dog chews and chewroots, this guarantee mainly applies to unchewed products, but if you have an issue with a chewed antler or chewroot, please return it and we will consider the complaint.  

Please give your dog a chance to get chewing on the natural chew as it may take a couple of days before they get the hang of it, and once started, they will keep returning to it time after time.

At the end of the day, we are fair people and want our customers to be happy, so if it’s a genuine problem, we will resolve it.

If you do need to return any products to us, please contact us and quote your original order number, found on your confirmation email and the receipt, stating the reason for return.

We want to make sure we are doing everything possible to send out a great quality product!

We will replace the product free of charge or refund you the total cost including your return postage, please specify.